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Our business is….
To make your’s simpler

Can a business be made simpler?
Could traditional BPOs be more than just inbound call centres?
It was 1999, that we answered these questions with the inception of IBS.

At IBS, we aspire to inspire. As a result, we’ve achieved quite a few industry firsts in our journey.

FMCG
FINANCE
TELECOM
HEALTHCARE
REAL ESTATE & CONSTRUCTIONS
AUTOMOBILE

Why IBS?

A strong legacy in India with a rich understanding and implementation of global practices
Rich management experience across voice, CRM and Field with some of the biggest names in the industry
Scalable facility in India featuring international data protection standards including ISO 27001 and PCI level 3 certifications
Highly tenured staff leading to shorter learning curve, higher quality output and more competitive results
Zero defect compliance – through proper training and controls
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Business
Process
Outsourcing

Our key business which includes inbound calling processes with contact centers ...
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Customer
Relationship
Management

Whether its B2B or B2C, IBS specializes in relationship programs. The strategic role of ...
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Software
Solutions &
Services

Technology capabilities have been instilled within the IBS ecosystem. We develop CRM ERP’s for clients like...
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Industry
Specific
Solutions

Whether your industry is small scale or large, IBS gives you the perfect customer-centric solution...

At IBS, we play to our strengths, of which we have quite a few.From Strength to StrengthStrength

WE KNOW THE BUSINESS
01.
WE KNOW THE BUSINESS
  • IBS has managed to stay at the forefront of it for over 15 years and counting.
WE UNDERSTAND THE CUSTOMER
02.
WE UNDERSTAND THE CUSTOMER
  • At IBS, we believe in a simple mantra - your customer is our customer. In each vertical, each process, the customer ...
WE UNDERSTAND THE TECHNOLOGY
03.
WE UNDERSTAND THE TECHNOLOGY
  • At IBS, we don’t just rely on our tech, we also create it. With in-house capabilities ...

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