People

Sameer Madan - Promoter, Founder, CEO & Managing Director

Who better to steer a ship, than the very man who built it? Having steered IBS from one success to another since 1999, Sameer Madan has proven this adage time and time again.

Armed with an MBA in Marketing and an entrepreneurial drive, Sameer transformed IBS from a 3 member office in New Delhi to a pan India network with over 950 people. Sameer lives by his unconventional leadership style, inverting the top down leadership model to create a more inclusive space for innovation and learning. By giving each and every stakeholder in IBS the freedom to innovate, Sameer became a game-changer in IT innovations.

He has worked with a number of brands, across numerous verticals in the BPO, DM and loyalty program space. Under Sameer’s vision of collaborative innovation, IBS continues to expand and strengthen its reputation as an industry standard in innovation and strategy.

Mohit Madan - Director

Mohit heads business operations and service delivery across all business lines and geographies. He also leads the People, Infrastructure & Technology initiatives at IBS and is responsible for key functions such as resource fulfillment and resource optimization.

Mohit has been instrumental in achieving organizational excellence, by leveraging Information Technology for Human Resources competitiveness.

Anu Madan – COO

Anu Madan, Director on board, has defined IBS and continues to lead it with her strong leadership skills. Anu Madan is the first employee. Having worked with a Fortune 500 company, and possessing sharp analytical skills and operational knowledge, she is the best person for the job.

Anu leads service delivery across business verticals and geographies with a focus on managing global operations, driving best practices, cost efficiency and end-to-end solutions.

Our Key People

Naveen Gupta

Namita Maheswari

Deepak Vats

Dinesh Manghani

Sarabjeet Singh

Jatin Nagpal

Vikrant Bassi

Mona Bajaj Malhotra

Isha Marwha

Timcy Arora

Gaurav Hora

Kajal Bisht

Sanjay Singh

Manoj Kumar

Ajay Gupta

Rohit Sawhney

Gagandeep Singh

Testimonials

Puneet Gupta – CEO – Planet E-Com Solutions Pvt. Ltd.

"My business with IBS has been the most professional experience I have ever had the in this industry. The attention and care that is extended from IBS is the real deal and conveys a friendly essence of concern for the partner need's and not their own. The partnership they build is a lifetime of friendship and attention as a business partner. I have enjoyed all my experiences with IBS and look forward to all future business opportunities with nothing to worry about.
Nothing seems impossible for Sameer Madan & his staff and that’s allowed us to make this partnership stronger with each passing year since 2001.”

Hemant Aggarwal – President - Intech Systems

"What sets IBS apart is their ability to carefully listen to each partner to discover their individual needs. They are always available and their services are immediate and produce tangible results. IBS gives their client-base access to many years of combined experience and to telecommunications programs and services not commonly known or otherwise widely available to the general public." It's not with solicitation that I write this letter, but because I've been so impressed since meeting Mr. Sameer Madan in 2006. I want others to know about their company as well.”

Dinesh Manghani - Manager

"It’s been 8+ years that I have been working with IBS and it has proved to be a life changing experience for me. I have been able to develop myself both ‘personally and professionally’. IBS is a nice place to work with colleagues and supervisors always ready to provide their support. IBS provides various trainings to all employees like Corporate Etiquette, Time Management, Goal Setting, Email Writing Skills etc. These have been of great help in grooming and development. IBS is a great place for young and creative minds to apply their skills and knowledge they possess and let their talent prosper in a positive working environment. At IBS, I am always treated as a professional should be and I am also thankful for the support I am given. I am very happy to be a part of an organization that helps me grow and enhance my skills."

Ajay Gupta, Assistant Manager-Reliance

Quality work, great environment and learning opportunities are the reasons why I chose to work with IBS. My seniors and colleagues are very organized and easy to work with. The whole experience has been great. It has helped me achieve my goals and has also provided great opportunities to develop my skills too. I am very happy to be a part of this organization."

Namita Maheswari – Gp Account Manager

"Its been 11 years that I have been working in IBS and it has proved tobe a good experience for me. I have been able to develop myself bothpersonally and professionally. IBS has always provided me with newchallenges & opportunities of growth. IBS is a nice place to work withcolleagues and seniors always ready to provide their support”.

Sarabjeet– Manager

I had joined IBS as an agent and have worked my way upto my current designation as Manager. When I had joined this company this company was growing and I have seen growth with it. It’s been 10 years that I have been working with IBS and it has proved to be a good experience for me. I have been able to develop myself both “personally and professionally”. IBS is a great place for young and creative minds to apply their skills and knowledge they possesses and let their talent prosper in a positive working environment. At IBS, I am always treated as a professional should be and I am also thankful for the support given to me. I am very happy to be a part of an organization that helps me grow and enhance my skills.

Gagandeep Singh

Gagandeep is meticulous arts graduate with comprehensive overview on the evolving complexity of different operation models including outbound, inbound, customer service and upselling methodologies, he is currently looking after operations as an Assistant Manager at IBS.